Last Updated: September 2026

Overview

Our refund and return policy lasts between 15 and 30 days from the date of service completion, depending on the specific service package. The exact period is stated on your invoice and service agreement.

Since we provide professional cleaning services at your property, we take great care to ensure every job meets our high standards. To be eligible for a refund, the service must not have been substantially performed, or the work must not meet the quality standards outlined in your agreement.

Several types of services are exempt from refunds:

– Services that have been fully completed and approved by the client.
– Recurring cleaning services that have already been delivered.
– Services where the client was present and approved the work during or after completion.

To complete your refund request, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

– If we have already performed a significant portion of the work before you request cancellation.
– If specialized cleaning products were purchased for your job.
– If the service scope was changed after work began.

Refunds Process

Once your refund request is received and reviewed, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Late or Missing Refunds

If you have not received a refund yet, please take the following steps:

– Check your bank account or credit card statement again.
– Contact your credit card company; it may take some time for the refund to be posted.
– Contact your bank – there is often processing time before a refund is reflected.

If you have done all of this and still have not received your refund, please contact us at hello@justincleaning.com.

Sale Items

Only regular priced services may be refunded. Discounted or promotional packages cannot be refunded.

Exchanges

We do not offer direct exchanges. However, we may offer to re‑perform the service if it did not meet agreed specifications. Please contact us to discuss.

Gifts

If the service was purchased as a gift, we will issue a refund to the original purchaser. Gift recipients are not eligible for direct refunds.

Return Address (for correspondence only)

All written correspondence regarding your refund request should be sent to:

Justin Cleaning LLC
1900 Danbrook Unit 621, Sacramento, CA 95835, USA

Shipping Costs

There are no shipping costs involved because our services are performed at your property.

Need Help?

If you have any questions about our refund policy, please contact us at hello@justincleaning.com.